Responsible Gaming at fb99 — Play Smart, Stay in Control
fb99 believes that gambling should be an enjoyable leisure activity, not a source of financial stress or personal harm. This page explains the full range of responsible gaming tools available to all registered players in Bangladesh, including deposit limits, session time-outs, self-exclusion, and direct access to support — because your wellbeing always comes first.
Your Responsible Gaming Toolkit
Every fb99 player has access to these six tools from their account settings dashboard. They are free, immediate to apply, and designed to keep gaming within healthy boundaries.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, the platform will not process further deposits until the limit period resets. Lowering your limit takes effect immediately; raising it requires a 48-hour cooling- off period to prevent impulsive increases.
Define how long you can remain logged in during a single gaming session. When your chosen time limit is reached, fb99 will display a clear on-screen alert and automatically log you out. This tool is especially useful for players who lose track of time during extended play sessions.
Specify the maximum amount you are willing to lose in a single day, week, or month. Once your net losses reach the threshold you have set, fb99 will suspend your ability to place further bets or wagers until the limit period resets. Like deposit limits, reductions apply immediately.
Take a structured break from gambling for a set period — 24 hours, 48 hours, one week, or one month. During a time-out, your account is fully suspended and you cannot log in, deposit, or wager. Marketing communications are paused. The time-out cannot be reversed before the chosen period ends.
Self-exclusion is a longer-term measure for players who feel their gambling has become a serious problem. You can request exclusion for 6 months, 1 year, 3 years, or permanently. During the exclusion period fb99 will make every reasonable effort to prevent you from opening a new account and will close any account you attempt to register.
Enable periodic on-screen reminders that display how long you have been playing in your current session and your net win or loss figure. Reality check alerts can be set to appear every 15, 30, or 60 minutes. They provide an honest, neutral snapshot of your session to support informed decision-making.
The 21+ Age Requirement at fb99
fb99 operates strictly as an adults-only platform. No player under the age of 21 is permitted to register, deposit, wager, or claim any bonus or promotional offer. This is a non-negotiable platform rule that applies equally to all players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and every other part of Bangladesh.
During the Know Your Customer (KYC) verification process, fb99 requires a valid government-issued identity document — such as a National Identity Card (NID) or passport — which is cross-checked to confirm that the account holder is aged 21 or above. Any account found to belong to a person under 21 will be permanently closed and all associated funds returned according to our refund policy.
If you are a parent or guardian and are concerned that a minor in your household may be accessing the fb99 platform, please contact our support team immediately. We also recommend using parental control software on shared devices to prevent underage access to any gambling website.
Problem Gambling Self-Assessment
Answer these questions honestly. If you answer "Yes" to three or more, we strongly recommend using our self-exclusion tool or contacting our support team for guidance.
Limit Options at a Glance
The following table summarises the responsible gaming limits available on fb99 and how quickly each limit type comes into effect once applied from your account settings.
| Limit Type | Periods Available | Takes Effect | Status |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediately (reduction) / 48 hrs (increase) | Available |
| Loss Limit | Daily / Weekly / Monthly | Immediately (reduction) / 48 hrs (increase) | Available |
| Session Time Limit | 15 min / 30 min / 1 hr / 2 hr / Custom | Next login session | Available |
| Reality Check | Every 15 / 30 / 60 minutes | Current session | Available |
| Time-Out (Break) | 24 hrs / 48 hrs / 1 week / 1 month | Immediately, cannot be reversed early | Available |
| Self-Exclusion | 6 months / 1 year / 3 years / Permanent | Within 24 hours of request confirmation | Available |
How to Request Self-Exclusion
If you feel that gambling is becoming a problem and you need a longer break, self-exclusion is the right tool. Follow these steps to activate it on your fb99 account.
Log In to Your Account
Access your fb99 account using your registered username and password. If you are unable to log in, contact our 24/7 live chat support team directly and request self-exclusion verbally — we will process it on your behalf.
Go to Account Settings
Navigate to the Account Settings section in your dashboard. Select the "Responsible Gaming" tab from the settings menu to access all available player-protection tools.
Select Self-Exclusion
Choose "Self-Exclusion" from the list of tools. Select your desired exclusion period: 6 months, 1 year, 3 years, or permanent exclusion. Read the information displayed carefully before confirming.
Confirm Your Request
Confirm your selection by entering your account password. Your self-exclusion request will be processed within 24 hours, after which your account will be fully suspended for the duration of the chosen period.
Withdraw Any Remaining Balance
Before your account is suspended, any real-money balance in your account will remain accessible for withdrawal via bKash, Nagad, Rocket, or Upay according to the standard withdrawal process described in the fb99 Terms & Conditions.
Recognising Problem Gambling
Problem gambling does not always look obvious. It can develop gradually, and many players do not recognise the signs until the impact on their finances, relationships, or mental health becomes significant. fb99 encourages all players to stay informed about the warning signs.
Placing larger or more frequent bets in an attempt to recover money lost in previous sessions is one of the clearest indicators of harmful gambling behaviour.
If gambling is causing arguments with family members, affecting your work performance, or leading you to withdraw socially, these are serious warning signs that should not be ignored.
Using money allocated for essential expenses — rent, food, utility bills, or family obligations — to fund gambling is a critical warning sign that requires immediate action.
Feeling unable to stop gambling even when you want to, or repeatedly failing to stick to your own self-imposed limits, indicates that gambling may have moved beyond recreational enjoyment.
If you are concerned about your own gambling behaviour or that of someone you know, our English-language support team is available 24 hours a day, 7 days a week via the live chat feature inside your account dashboard. Our team is trained to listen without judgement and to help you activate the appropriate responsible gaming tools quickly. You can also reach us by email at [email protected] — please use the subject line "Responsible Gaming Request" so your message is prioritised.
fb99 is designed for recreational entertainment only. Gambling should never be used as a method to generate income, pay bills, or solve financial problems. The house edge means that over a sufficiently long period, most players will lose more than they win. Please approach every session with a clearly defined entertainment budget that you are fully prepared to lose, and treat any winnings as a bonus rather than an expectation. Play for enjoyment — and always within your means.
Play Smart with fb99 — Enjoyment Within Safe Limits
Explore our games responsibly. Review our FAQ for more guidance, or read our Privacy Policy and Terms & Conditions to understand your rights as a player on the fb99 platform.
View FAQ fb99 Casino Terms & Conditions21+ only. Gambling can be addictive. Please use fb99's responsible gaming tools and play within your means at all times.