fb99 Terms & Conditions — Your Complete Guide to Platform Rules and Player Obligations

1 Introduction

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the Player", "you", "your") and fb99 ("fb99", "the Platform", "we", "us", "our"), governing your access to and use of the fb99 website located at fb99login.com, including all associated services, features, games, betting markets, and account functionality made available through the Platform.

By accessing the fb99 Platform, registering an account, making a deposit, or placing any bet or wager, you acknowledge that you have read these Terms in their entirety, that you understand and accept them, and that you agree to be bound by them without reservation. If you do not agree to any part of these Terms, you must immediately cease using the fb99 Platform and close your account.

These Terms should be read in conjunction with the fb99 Privacy Policy and Responsible Gaming Policy, both of which are incorporated by reference into this agreement and form part of the overall legal framework governing your relationship with fb99.

2 Eligibility

Use of the fb99 Platform is subject to the following eligibility requirements, all of which must be satisfied at the time of registration and maintained throughout your use of the Platform:

• Age: You must be at least 21 years of age. fb99 strictly prohibits access by persons under the age of 21. Age verification is conducted as part of the Know Your Customer (KYC) process, and fb99 reserves the right to request documentary proof of age at any time.
• Residency: You must be a resident of or physically located in a jurisdiction where online betting and casino gaming is not prohibited by applicable law. It is your sole responsibility to determine whether participation in online gambling is lawful in your jurisdiction before registering.
• Capacity: You must have full legal capacity to enter into a binding agreement. You must not be acting under duress, impairment, or any condition that would prevent you from understanding and accepting these Terms.
• No Prior Exclusion: You must not have been previously excluded, suspended, or permanently banned from the fb99 Platform or any associated service, whether at your own request or as a result of a breach of these Terms.
• Single Account: You must not currently hold, and must not previously have held, another registered account on the fb99 Platform. Each individual player is entitled to maintain exactly one account at any time.

fb99 reserves the right to carry out verification checks at any point. Where eligibility cannot be confirmed to fb99's satisfaction, the Platform may suspend or close the relevant account and withhold any associated funds pending investigation.

3 Account Registration

To access the full range of fb99 services, including placing bets, participating in casino games, and making deposits and withdrawals, you must complete the registration process and create a verified account.

3.1 Registration Information

During registration, you are required to provide accurate, complete, and current personal information including your full legal name, date of birth, email address, phone number, and preferred payment method. Providing false, misleading, or incomplete information constitutes a breach of these Terms and may result in immediate account suspension.

3.2 Know Your Customer (KYC) Verification

fb99 is required to verify the identity of all registered players before processing any withdrawal request and, in certain cases, before permitting deposits above specified thresholds. KYC verification requires the submission of the following documents:

• A clear photograph or scan of your National Identity Card (NID) or valid passport.
• Proof of residential address, such as a recent utility bill or bank statement dated within the last three months.
• Where payments are made via mobile financial services, proof of ownership of the relevant bKash, Nagad, Rocket, or Upay account registered in your name.

fb99 will process KYC submissions within two to five business days. Accounts with pending KYC verification may have withdrawal functionality restricted until verification is complete.

3.3 Account Accuracy

You are responsible for keeping your account information current and accurate. If any of your registered details change, including your contact email address, phone number, or payment method, you must update your account profile promptly. fb99 accepts no liability for failed communications or payment processing delays resulting from outdated account information.

4 Account Security

You are solely responsible for maintaining the security of your fb99 account credentials, including your username and password. You must not share your login credentials with any third party under any circumstances.

fb99 will never request your password through any channel, including email, live chat, telephone, or social media. Any communication purporting to be from fb99 and requesting your password should be treated as fraudulent and reported to our support team immediately.

You must notify fb99 support without delay if you suspect that your account has been accessed without your authorisation, if you have lost your login credentials, or if you believe your account has been compromised in any way. fb99 accepts no liability for losses arising from unauthorised account access where you have failed to maintain adequate security of your credentials or failed to report a known or suspected breach in a timely manner.

fb99 employs 256-bit SSL encryption on all platform connections and supports two-factor authentication (2FA) via SMS for additional account security. Players are strongly encouraged to enable 2FA through their account settings.

5 Deposits & Payments

fb99 accepts deposits via the following payment methods, all processed in Bangladeshi Taka (BDT):

• bKash (personal and merchant wallet)
• Nagad
• Rocket (Dutch-Bangla Bank Mobile Banking)
• Upay
• Visa debit and credit cards
• Mastercard debit and credit cards

5.1 Deposit Conditions

All deposits must be made from a payment account or card registered in your own name. fb99 does not accept third-party deposits. The minimum deposit amount is ৳500. There is no maximum deposit limit, although individual payment service providers may impose their own transaction limits.

Deposits are credited to your fb99 account balance in real time for mobile financial services and within one to three business days for card payments, depending on your issuing bank's processing schedule.

5.2 Currency

All transactions on the fb99 Platform are conducted in Bangladeshi Taka (BDT). fb99 does not apply currency conversion fees on BDT transactions. If your payment method operates in a different currency, any conversion fees are the responsibility of your payment provider.

6 Withdrawals

Withdrawal requests may be submitted at any time through the fb99 account dashboard. The following conditions apply to all withdrawal requests:

• Verification: Withdrawals will only be processed to accounts that have completed KYC verification in full.
• Same Method: Withdrawals must be made to the same payment method used for the corresponding deposit, where technically possible. This is a standard anti-money-laundering requirement.
• Minimum Amount: The minimum withdrawal amount is ৳500 per transaction.
• Processing Time: Standard withdrawals to bKash and Nagad are typically completed within 15 minutes. Withdrawals to Rocket and Upay may take up to two hours. Card withdrawals may take three to five business days depending on your issuing bank.
• Bonus Funds: Bonus balances and winnings derived from bonus funds are subject to applicable wagering requirements before they become eligible for withdrawal. Attempting to withdraw bonus-derived funds that have not met wagering requirements will result in the bonus amount being forfeited.

fb99 reserves the right to conduct enhanced due diligence checks on withdrawal requests exceeding ৳50,000 or where unusual account activity has been detected. Such checks may extend processing times temporarily.

7 Bonuses & Promotions

fb99 offers a range of bonuses, free bets, cashback offers, and seasonal promotions to registered players. All promotional offers are subject to the following general conditions, in addition to any specific terms published alongside the individual promotion:

• Bonuses are available to eligible players only, as specified in the individual promotion terms. fb99 reserves the right to exclude any player from a promotion at its discretion.
• All bonus funds are subject to a minimum wagering requirement before they may be withdrawn. The applicable wagering multiplier is stated on each promotion page.
• Bonuses may only be claimed once per player, per household, per IP address, and per device, unless otherwise stated.
• fb99 reserves the right to withdraw, modify, or cancel any promotion at any time without prior notice. This does not affect bonuses already claimed and actively in use.
• Any attempt to abuse promotional offers — including the creation of multiple accounts, use of VPN services to circumvent geographic restrictions, or collusion with other players — will result in immediate forfeiture of all bonus funds and associated winnings, and may result in permanent account suspension.
• Free bets and bonus credits have no cash value and cannot be transferred between accounts.

8 Betting Rules

All bets placed on the fb99 Platform are subject to the following general rules. Sport-specific rules are published in the relevant section of the fb99 help centre and are incorporated by reference into these Terms.

8.1 Bet Acceptance

fb99 reserves the right to refuse or limit any bet at its sole discretion, without being required to provide a reason. Bets are not accepted from players who are suspended, undergoing enhanced due diligence review, or whose accounts carry a negative real-money balance.

8.2 Obvious Errors

Where a bet has been accepted at odds that were clearly incorrect due to a technical error, data feed malfunction, or human input error, fb99 reserves the right to void the affected bet and refund the original stake. "Obviously incorrect odds" are defined as odds that deviate by more than 25% from the prevailing market price at the time the bet was placed.

8.3 In-Play Betting

In-play (live) betting markets may be suspended at any time during an event, at fb99's discretion or in response to real-time match events. Bets submitted during a market suspension period will be rejected. Where a bet is placed immediately prior to a suspension and there is ambiguity about whether the bet was accepted before or after a significant match event, fb99's system timestamp is the definitive record.

8.4 Event Cancellations and Postponements

If a sporting event is cancelled, abandoned, or postponed beyond the rescheduling window specified in the relevant sport-specific rules, all open bets on that event will be voided and stakes returned to player account balances.

9 Casino Games

The fb99 casino game library is provided in partnership with third-party game studios including, but not limited to, Evolution Gaming, Pragmatic Play, Microgaming, NetEnt, Ezugi, and Spribe. Each game is governed by its own set of rules, return-to-player (RTP) percentages, and betting limits, which are accessible within the game interface.

All casino games utilise certified random number generators (RNGs) that are independently audited to ensure fair and unpredictable outcomes. fb99 does not have the ability to influence game outcomes once a game round has commenced.

In the event of a disconnection during a casino game round, the outcome of the round will be determined by the game server's record. If the disconnection occurs before the round result is calculated, the bet may be voided and the stake returned. If the disconnection occurs after the result has been calculated, the recorded outcome stands. Game history and server logs are the definitive record in the event of any dispute.

10 Prohibited Conduct

The following activities are strictly prohibited on the fb99 Platform. Engaging in any of the following constitutes a material breach of these Terms and may result in immediate account suspension, forfeiture of funds, and referral to relevant authorities:

• Registering more than one account, whether in your own name or using a third party's identity.
• Using automated betting software, bots, scripts, or any other tool designed to gain an unfair advantage over the Platform or other players.
• Engaging in arbitrage betting strategies in a manner that exploits pricing errors across platforms.
• Colluding with other players in table games, poker, or any other competitive game format.
• Engaging in money laundering, fraud, or any other financially motivated criminal activity using the fb99 Platform.
• Accessing the Platform from a jurisdiction where online gambling is explicitly prohibited by law, using VPN or proxy services to circumvent geographic access controls.
• Harassing, threatening, or abusing fb99 support staff or other platform users through any communication channel.
• Attempting to hack, reverse-engineer, or interfere with the technical infrastructure of the fb99 Platform.

11 Responsible Gaming

fb99 is committed to promoting responsible gambling practices. All players are encouraged to set personal deposit limits, loss limits, and session time reminders through their account settings dashboard. Players who feel that their gambling behaviour is becoming problematic are encouraged to use the self-exclusion tool, which is accessible at any time from the account settings menu.

Self-exclusion requests take effect within 24 hours of submission and can be set for periods of 30 days, 90 days, 180 days, or permanently. During a self-exclusion period, you will be unable to log in, deposit, or place bets on the fb99 Platform. Attempts to circumvent a self-exclusion by registering a new account will be treated as a breach of these Terms.

fb99 enforces the 21+ age restriction through mandatory KYC verification and reserves the right to close any account where there is reasonable suspicion that the account holder is under the age of 21. For further information on responsible gaming tools and support resources available to fb99 players, please refer to the Responsible Gaming page.

12 Intellectual Property

All content on the fb99 Platform, including but not limited to the website design, layout, graphics, logos, game interfaces, text, data compilations, and software, is the exclusive intellectual property of fb99 or its licensed content providers and is protected by applicable copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for your personal, non-commercial purposes in accordance with these Terms. You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from the fb99 Platform without the prior written consent of fb99.

13 Limitation of Liability

To the fullest extent permitted by applicable law, fb99 excludes all liability for:

• Any loss of profits, revenue, data, goodwill, or opportunity, whether direct or indirect, arising from your use of the fb99 Platform.
• Platform downtime, technical failures, data transmission errors, or service interruptions caused by factors outside fb99's reasonable control, including telecommunications failures, power outages, and third-party service provider outages.
• Losses arising from unauthorised access to your account where you have failed to maintain adequate credential security.
• Any reliance placed on information published on the fb99 Platform that is subsequently found to be inaccurate or incomplete.

fb99's total aggregate liability to any player in respect of any claim arising from these Terms shall not exceed the total value of deposits made by that player to their fb99 account in the 30-day period immediately preceding the event giving rise to the claim.

14 Privacy

fb99's collection, use, storage, and processing of your personal data is governed by the fb99 Privacy Policy, which is published at fb99login.com/privacy-policy and incorporated into these Terms by reference. By registering an account on fb99, you consent to the processing of your personal data in accordance with the Privacy Policy. You are encouraged to review the Privacy Policy carefully before completing registration.

15 Amendments to These Terms

fb99 reserves the right to amend, update, or replace these Terms at any time. Where changes are material — meaning they substantively alter your rights or obligations as a player — fb99 will provide at least seven days' advance notice by email to your registered address and via a notification displayed within your account dashboard.

Your continued use of the fb99 Platform after the stated effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must cease using the Platform and may request the closure of your account and the withdrawal of any real-money balance in accordance with the withdrawal conditions set out in Section 6.

16 Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with applicable law. In the event of any dispute arising out of or in connection with these Terms or your use of the fb99 Platform, fb99 and the relevant player agree to first attempt resolution through direct negotiation via the fb99 customer support team.

If a dispute cannot be resolved through direct negotiation within 30 days, either party may refer the matter to binding arbitration conducted in English. The arbitrator's decision shall be final and binding on both parties. Nothing in this clause prevents either party from seeking urgent interim relief through appropriate legal channels.

17 Contact Us

If you have any questions about these Terms & Conditions, wish to raise a formal complaint, or need to contact the fb99 compliance team for any purpose, please reach out through the following channel:

• Email: [email protected]
• Live Chat: Available 24/7 via the chat widget inside your account dashboard after login.
• Response Time: Email queries are typically responded to within 24 hours. Live chat responses are immediate during staffed hours.

fb99 maintains a formal complaints procedure. If your initial support contact does not resolve your concern to your satisfaction, you may request escalation to the fb99 compliance review team by stating this clearly in your communication.